pik ok FAQ — Answers to All Your Questions
Find detailed answers to the most common questions about live dealer games, security, deposits, and the VIP program — all in one place on this page.
Live Dealer Games
Security and Privacy
Deposit Questions
VIP Program
Whether you are new to pik ok or a long-time player — questions about knowing the rules before sitting at a live casino table, keeping your account secure, or how to progress in the pik ok VIP program come up for everyone. This FAQ page has over 20 questions and answers organised across four important topics, so you can find the right information quickly. For more on any topic, go to the relevant section below or pik ok Login directly and speak to us on live chat.
Table of Contents
Category 1
Live Dealer Games
Yes, pik ok's live casino is fully supported on mobile. You can join live dealer tables from a browser on both Android and iOS devices. Keep a stable internet connection — mobile data or Wi-Fi, either works. Live streaming runs smoothly, so no extra app installation is needed.
At pik ok's live dealer tables, lower-limit tables are available for smaller budgets and higher-limit tables for experienced players. The exact limits vary by table and are displayed next to each table before you enter the lobby. Choose the limit that suits you, then take a seat.
In a live dealer game, a real dealer runs the game live from a professional studio via video stream. You watch cards being dealt or a roulette wheel spinning on your screen and place bets within the set time. Results are determined in real time — no computer-generated outcomes. Evolution and Pragmatic Play Live tables are especially popular at pik ok.
In Baccarat, you can bet on two sides — "Player" and "Banker"; the hand whose total points are closest to 9 wins. A "Tie" bet is also available, but it carries a higher house edge. Statistically, the Banker side has a slightly lower house edge, so most experienced players prefer betting there. Read the table rules before sitting down at a live Baccarat table at pik ok.
European Roulette has 37 numbers on the wheel (0–36), with a house edge of around 2.7%. American Roulette adds an extra "00", making 38 numbers and pushing the house edge to around 5.26%. For this reason, choosing European or French Roulette in pik ok's live roulette lobby is generally more favourable.
If the connection drops, your placed bet is not cancelled — it is recorded on the server and your account is updated with the result once the round ends. You will need to reconnect quickly to place new bets. Contact pik ok support and they will help with any connection-related issues.
Category 2
Security and Privacy
pik ok never asks for your OTP, bKash PIN, or Nagad PIN by phone or message. If anyone asks for these, it is a fraud attempt. Do not respond to the call or message — instead, report it directly to pik ok support via live chat. Remember, your PIN or OTP is yours alone — sharing it with anyone puts your account at risk.
Choose a password of at least 12 characters that combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your own name, date of birth, or easily guessable words. Do not reuse your pik ok account password on any other site, and change it regularly.
First, change your password immediately. Then contact pik ok via live chat or email and report the issue — the support team will review account activity and take the necessary steps. You can also request a temporary account lock. If you see any unrecognised transactions, report those at the same time.
Always confirm the address pik-ok.cam in your browser's address bar. Fake sites often add extra characters or use a different extension (.net, .org). Do not click on suspicious links — type the address directly into your browser. pik ok never asks you to log in via unknown links sent by SMS or social media. You can find more advice on this in the responsible gaming guidelines.
Yes. pik ok uses SSL encryption to secure all data transfers. Your name, mobile number, or transaction details are not shared with third parties. For full details, read the pik ok privacy policy, which clearly states what information is collected and how it is stored.
Category 3
Deposit Questions
Log in to your pik ok account, go to the deposit section, and select Nagad. Enter the amount (minimum ৳200), then confirm the payment with your Nagad number and PIN. Once successful, your balance will update automatically. You can use either the Nagad app or USSD — whichever is more convenient.
pik ok currently supports deposits via three mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳200. These three methods are the most widely used in Bangladesh and balances are typically credited very quickly. Rocket is Dutch-Bangla Bank's mobile wallet.
First, log in to your pik ok account, go to the deposit page, and select bKash. Enter the amount you want (minimum ৳200). Then send money to the displayed bKash number and enter the reference number correctly. Once the payment is complete, your pik ok balance will update within a few minutes. If there is a problem, contact support with the transaction ID.
pik ok does not charge any fees of its own on deposits. However, when you send money from your bKash, Nagad, or Rocket account, that service's own charges may apply — this follows the respective mobile banking service's own rules. There are no additional deductions from pik ok's side.
Balances usually update within a few minutes. If it takes more than 15–20 minutes, contact pik ok support with your bKash/Nagad/Rocket transaction ID and a screenshot of the payment. You can get a quick resolution by chatting in Bengali on the 24/7 live chat. Payments sent without the correct reference number may take longer to process.
The minimum withdrawal amount at pik ok is ৳800. You can withdraw via bKash, Nagad, or Rocket. Funds generally reach your mobile wallet within 30 minutes to 3 hours of submitting a request. Full withdrawal guidelines are available on the terms and conditions page.
Category 4
VIP Program
pik ok's VIP cashback is calculated on your net loss each week — meaning a fixed percentage of the amount left after subtracting total winnings from total losses is returned to you. For Silver members, if the net loss is ৳20,000, the maximum cashback is ৳160 (৳20,000 × 0.8%). Cashback is generally credited automatically after each weekly cycle.
pik ok has three VIP tiers. The Bronze tier offers up to 0.4% cashback per week. The Silver tier offers up to 0.8%. The highest Gold tier can go up to 1.2% weekly cashback. Each tier comes with its own rewards and benefits. Visit the pik ok VIP page for full details.
In addition to weekly cashback, pik ok VIP members receive priority customer service, which means faster resolution when there is an issue. Higher-tier members get access to special promotions and offers earlier. There may also be separate benefits for VIP players during major tournaments or cricket events. These benefits increase progressively with each tier.
To move up in the pik ok VIP program, regular gaming activity and consistent participation are required. The more actively you play, the greater your opportunity to advance. When specific criteria are met, pik ok upgrades your tier automatically. Contact support for details on the exact conditions.
Yes, your VIP program journey begins as soon as you register at pik ok. New members start at the Bronze tier and can work their way up through activity over time. Any verified member aged 21+ is eligible to participate in the program. Full program details are available on the pik ok VIP page.
Once weekly cashback is added to your pik ok balance, it can be used in games again. If the minimum withdrawal conditions are met, it is possible to withdraw to bKash, Nagad, or Rocket (minimum ৳800). If specific cashback wagering conditions apply, they will be stated in the terms and conditions.
Have more questions? The support team is always here
If you did not find your answer in this FAQ, pik ok's support team is available 24/7. You can contact us in Bengali or English — whichever you prefer.