pik ok Responsible Gaming —
Keep Yourself Safe
Sports and casino entertainment is enjoyable only when it stays in control. pik ok believes that responsible habits and setting the right limits are the foundation of a good experience over the long term.
What is Responsible Gaming and Why It Matters
Betting and online casino are a form of entertainment — just like watching a film or following sports. But when gaming stops being just entertainment and turns into daily worry and anxiety over lost money, that is a sign the line is being crossed. At pik ok, we want every user to play with a clear head and within a set budget.
Responsible gaming means setting limits for yourself, staying within those limits, and asking for help when needed. Our Terms and Conditions clearly state that this platform is only for users aged 21 or above. Minors opening accounts is strictly prohibited, and any violation of this rule will result in the account being closed.
If you feel that you or someone you know is becoming overly dependent on gaming, contact our support team via pik ok's 24/7 live chat or email — we provide support in both Bangla and English. You can also find detailed guidance on how to use the responsible gaming tools on our FAQ page.
Self-Limit and Protection Tools
Self-Exclusion
Request that your account be closed for a set period or permanently. Once active, the exclusion cannot be lifted before the set period ends.
Set a Deposit Limit
Set a maximum amount you can deposit per day, per week, or per month — decided by you. Decreasing this limit is instant; increasing it takes time.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the account will be logged out automatically.
Loss Limit
Set the maximum amount you are willing to lose in a given period. Once that limit is reached, the session will stop automatically.
Cooldown Break
Take a temporary break from 24 hours to 30 days. During this time no bets or deposits can be made, but the account remains active.
Talk to the Support Team
At any time, let our support team know via 24/7 live chat or email that you want to set limits — the team will respond promptly.
Recognise the Warning Signs
If any of the following applies to you or someone close to you, pause and seek help — this is not weakness, it is awareness.
- You keep betting in hopes of winning back lost money, and each time you bet more.
- You have tried to stop gaming but could not, or you feel restless when you do stop.
- You are spending money meant for household expenses, bills, or debt repayments on betting or casino.
- You are hiding how much you play and for how long from family or friends.
- You are giving gaming more priority than work, study, or time with family.
- Gaming is causing you stress, sleeplessness, or irritability.
- You are borrowing money or selling valuables to fund gaming.
For Adults Only
The minimum age to open an account on pik ok and play betting or casino games is 21. If false information is provided during age verification, the account and all balances will be cancelled. Parents should use a PIN or password on their child's device.
Where to Get Help
Asking for help takes courage. Instead of trying to manage alone, reach out to any of the options below.
pik ok Live Chat
Contact our support team via live chat 24 hours a day, 7 days a week. Chat in Bangla, and request limits or account closure.
Email Support
Write to us by email — the team will respond as soon as possible on working days. Give us the details and we will be able to provide the right support.
Family and Friends
Let someone you trust know. A family member or close friend can often be the most effective support — talk it through, do not carry it alone.
Professional Advice
See a mental health professional or counsellor. Professional support is available at mental health centres and hospitals across Bangladesh.
pik ok's Commitment
pik ok is not just a betting and casino platform — it is a responsible service. We believe that a user's long-term wellbeing is far more important than a single day's win. That is why tools such as self-exclusion, deposit limits, session timers, and loss limits are built into our platform — not just to meet requirements, but for genuine protection.
Our support team is active 24/7 and gives priority to any responsible gaming request. We never encourage any user to lift limits or deposit more.
Under our Privacy Policy, your self-exclusion or limit information is kept completely confidential. We believe that when the right information and protection tools are within reach, gaming always stays in the place of entertainment.