pik ok's Privacy Policy

Introduction and Scope

pik ok is an online entertainment and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use our services through the pik ok website, mobile application, or other digital channels, and how that information is used.

This policy is an integral part of our Terms and Conditions. By starting to use pik ok's services, you are considered to have automatically given your consent to the methods of data collection and processing described in this policy. If you disagree with any part of this policy, you are requested not to use our services.

This policy applies only to pik ok's own platform. Third-party links or game providers on our site may have their own privacy policies, for which pik ok is not responsible.

What Information Is Collected

2.1 Information Provided at Registration

When you open an account at pik ok, we collect the following information:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Preferred deposit and withdrawal method (bKash, Nagad, or Rocket mobile number)
• Password (stored in encrypted form — no staff member will ever ask for your password)

2.2 Information for Identity Verification

To ensure security and prove account ownership, we may request:

• A photo of your national identity card or passport
• A selfie or live verification photo
• Proof of the payment method used

2.3 Automatically Collected Information

While you browse the site, certain information is recorded automatically, such as: IP address, browser type, device information, time of access, and a log of which pages were visited. This information is used for platform security monitoring and technical improvements.

2.4 Cookies and Tracking

pik ok uses cookies and similar technologies that maintain your session, remember preferences, and improve service quality. You can disable cookies from your browser settings, though this may limit some features of the site.

Purpose of Data Use

pik ok uses collected information only for the following purposes:

• Account management: To handle registration, login, password recovery, and account verification processes.
• Financial transactions: To complete deposit and withdrawal processes and to maintain transaction history.
• Bonuses and promotional offers: To correctly deliver bonuses and rewards applicable to your account.
• Customer support: To resolve your issues when providing assistance via live chat or email.
• Security monitoring: To detect fraud, account hacking, and suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.

We do not sell your personal information to third parties and do not share it with any external organisations for advertising purposes.

Data Sharing and Disclosure

4.1 Service Provider Partners

pik ok uses trusted third-party services for certain technical functions, such as payment processing (bKash, Nagad, Rocket), game software providers, and cybersecurity services. These partners are given only the minimum information necessary to carry out their functions and are required to follow our privacy standards.

4.2 Disclosure for Legal Reasons

If disclosure of information is required as part of a court order, government investigation, or applicable legal process, pik ok may provide that information to the relevant authority. Such disclosure is not at our discretion but is a legal obligation.

4.3 Business Transfer

If pik ok undergoes a change of ownership or a business merger for any reason, user information may be transferred to the new authority. However, the terms of this policy will continue to apply in that case.

Data Retention and Security

5.1 Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal and security reasons. Financial transaction records are retained in accordance with long-term legal requirements.

5.2 Technical Security Measures

pik ok uses industry-standard security measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
• Password hashing — no password is stored in directly readable form
• Two-Factor Authentication option
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised staff can access specific information

However, it is not possible to guarantee that any transmission of information over the internet is completely secure. You are also responsible for the security of your account — do not share your password with anyone, and log out after logging in from an unfamiliar device.

User Rights

pik ok believes that every user should have control over their own information. To that end, we uphold the following rights:

6.1 Right to Access Information

You may contact us at any time to find out what information we hold about you. We will provide this information within a reasonable time.

6.2 Right to Correct Information

If any information held in your profile is incorrect or outdated, notify our customer support team via live chat or email. We will correct it subject to verification.

6.3 Right to Close Account

You may request that your account be permanently closed at any time. After the account is closed, your personal information will no longer be used for marketing or service purposes. However, records necessary to meet legal obligations may be kept for a defined period.

6.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS, contact our customer support or use the unsubscribe link in the message. However, it is not possible to stop sending important account-related messages (transaction confirmations, security alerts).

Protection of Minors

pik ok's services are intended solely for those aged 21 and above. We do not knowingly collect any information from minors. If someone registers with a false age, their account will be cancelled and the collected information will be deleted.

We take responsible gaming very seriously. If you suspect that a minor is using our platform, please notify our customer support immediately.

International Data Transfer

Depending on the nature of the service, your information may be processed on servers located outside Bangladesh, particularly for game providers (Pragmatic Play, Evolution, JILI, PG Soft, etc.) whose servers are abroad. In such cases, contractual legal terms agreed with the relevant partners ensure that your information remains protected in accordance with the standards of this policy.

Policy Changes

pik ok reserves the right to change or update this privacy policy at any time as needed. If significant changes are made, we will publish a notice on the website or inform you via your registered email. Continued use of the service after changes will be taken to mean that you have accepted the new policy.

If you have any questions about this policy, you may find answers on our FAQ page, or you can contact customer support directly.

Contact Information

For any questions, complaints, or requests regarding this privacy policy, please contact us:

• Live Chat: Click the chat icon on any page of the website — support is available 24/7 in Bengali and English.
• Email: [email protected]

We generally aim to reply to emails within 24 hours. For urgent matters, contacting us via live chat will get you a faster resolution.